Privacy Policy

1. Introduction

Xeravo ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our transcription service. We are located in the State of Connecticut, United States. Please read this policy carefully to understand our practices regarding your personal data.

2. Information We Collect

2.1 Information You Provide

Account Information: When you create an account, we collect your name, email address, and authentication credentials.
Payment Information: When you subscribe to a paid plan, we collect billing information through our payment processor. We do not store complete credit card numbers on our servers.
Media Content: Audio and video files you upload for transcription are temporarily stored and processed to provide our services.
Communications: If you contact us, we may collect information from your correspondence.

2.2 Information Collected Automatically

Usage Data: We collect information about how you interact with our Service, including pages visited, features used, and actions taken.
Device Information: We may collect information about your device, including IP address, browser type, operating system, and device identifiers.
Cookies: We use cookies and similar tracking technologies to maintain your session, remember your preferences, and improve our Service.

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our transcription services
Process your transactions and manage your subscription
Send you technical notices, updates, and support messages
Respond to your comments, questions, and customer service requests
Monitor and analyze trends, usage, and activities
Detect, prevent, and address technical issues and security threats
Comply with legal obligations

4. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes described in this policy:

Account Data: Retained while your account is active and for a reasonable period thereafter for legal and business purposes.
Media Files: Uploaded audio and video files are retained according to your subscription plan limits and are deleted when you remove them or close your account.
Transcriptions: Stored until you delete them or close your account.

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers: We share information with third-party vendors who provide services on our behalf, such as cloud hosting, payment processing, and analytics. These providers are contractually obligated to protect your information.
Legal Requirements: We may disclose information if required by law, subpoena, or other legal process, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
With Your Consent: We may share information with your consent or at your direction.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, secure authentication mechanisms, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access: You can request access to the personal information we hold about you.
Correction: You can request that we correct inaccurate or incomplete information.
Deletion: You can request deletion of your personal information, subject to certain exceptions.
Data Portability: You can request a copy of your data in a portable format.
Opt-Out: You can opt out of marketing communications at any time by following the unsubscribe instructions in our emails.

To exercise these rights, please contact us at hello@xeravo.io.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Keep you logged in to your account
Remember your preferences and settings
Understand how you use our Service
Improve our Service based on usage patterns

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our Service.

9. Third-Party Services

Our Service may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those third parties, and we encourage you to review their privacy policies. We are not responsible for the privacy practices of third-party services.

10. Children's Privacy

Our Service is not intended for children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from your country. By using our Service, you consent to the transfer of your information to the United States and other countries where we operate.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically. Your continued use of the Service after any changes indicates your acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: hello@xeravo.io